At Frank Supplies, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Return Eligibility
You may return items within 30 days of the delivery date for a full refund, provided that:
- The item is unused and in its original packaging.
- The item is not a clearance or final sale item.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] to request a return authorization.
- Include your order number, the item(s) you wish to return, and the reason for the return.
- Once approved, we will provide you with instructions on how to return the item.
3. Return Shipping
You are responsible for the return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank.
5. Non-Returnable Items
The following items are non-returnable:
- Clearance or final sale items
- Digital products or downloadable content
6. Exchanges
If you wish to exchange an item for a different product, please return the original item as outlined above and place a new order for the desired item.
7. Questions or Concerns
If you have any questions or concerns regarding our return and refund policy, please reach out to us at [email protected].